This course guide you through a step by step process to hold the conversation you've been avoiding with your direct report, your customer or even your boss.

Hi, I’m Leslie, former HR and EAP professional turned performance coach.

Over my 30 plus years in business and industry I've noticed that the more people avoid confronting issues head on the worse the problem gets. I designed this course to help people at work stop the avoidance. You will learn a method to craft a difficult conversation. You will learn how to remain calm and confident from your opening line to the end of the conversation.

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Three Techniques to Master the Difficult Conversation

A Process for Success